Auto Trader Reviews

At M Cars Surrey Ltd, we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible. But don't just take our word for it, see what some of our AutoTrader customers have to say about us.

You can also check out our reviews on Auto Trader

  • Guisseppe Ciulla

    Friendly, efficient and deliver what they promise to their clients!

    I bought a car from M CARS SURREY LTD around 6 weeks ago and Hassan was the person that i dealt with. Before i came to M Cars, i had a horrible experience with a previous car dealership... i got a finance approved and when i needed to collect my car the previous car dealership pull out saying the car wasn't ready, etc, etc, etc... an absolute nightmare! However, Hassan from M Cars, was like on point, friendly, quick, efficient, no issues of any kind... like perfect! I met him and was driving my new car within 3-4 days. I got what i wanted, with no hassle at all. I strongly recommend them. I will buy more cars from them for sure. Best Regards, Giuseppe Ciulla

  • Tommaso Proni

    Fantastic service....Hassan was really prompt and efficient from the first view until the collection. Highly recommended.

  • Anonymous

    The service I received was very good. Hassan showed me a variety of cars to match my criteria and I found a car that exceeded my expectations for my budget. The car was delivered to me as I couldn't pick it up myself and nothing was too much trouble. This was a good experience and stress free.

  • Anonymous

    Great service and friendly helpful staff.

  • Nadeem Yasin

    Amazing service and extremely quick!

  • Leonard K

    Recent puchase

    Reliable and Honest dealership car was exactly as described also told me it had a body repair professionally done in the past would definitely recommend

  • Anonymous

    Reliable dealer with good range of well priced cars in stock

    Good range of cars for sale, in good condition and fairly priced. Hassan was friendly, efficient and very straight to deal with.

  • Dr Y. Ibrahim

    M Cars Excellent service

    The service provided by the team was excellent and the car that I purchased is brilliant and I look forward to enjoying it in the future. Dealing with Mohammed was very smooth, convenient and he was very accommodating.

  • Zak Dear

    Great service, great run down of the car. Friendly guys and easy buy

  • Hilary Vannier

    Wonderful and personal service.

    I saw a car advertised on their site and drove over to look at it. I was met by Hassan who was busy with another customer (in fact the site seemed busy which I always take as a good sign when going somewhere new to buy something) and he politely said he would be over in a few minutes. He answered every question I had without hesitation but also without glossing over anything. He was not at all pushy or like many car salespeople. The car needed a few things finished as they had not had it long, and it was ready when he said it would be and we collected and loved our drive home! I would definitely refer anybody looking for a car to MCars. Thanks Hassan, you do the company proud.

  • Johathan Hansom

    Extremely pleased I found this dealer!

    Friendly, efficient and a pleasure to do business with. I was collected from the station and test drove the car back to the sales location. I could have gone further and tested the cruise control if I had wanted too. Business was concluded swiftly and concisely. I couldn't have asked for more.

  • Steve Thomas

    Painless process.

    No pressure and painless process, did what was agreed and the car seems to be spot on.

  • Darren Bee

    I have purchased a few cars of these guys as they are always trustworthy and easy to deal with , providing good customer service.

  • Maureen Crichton

    Very professional

    Very good service received. Keys were given to take the car for a test drive and had no hassle. All the paperwork was sorted and they also taxed the car while I was there. Overall, very pleased with the service given.

  • Anonymous

    This is the third car we have purchased from M Cars. They provide a professional & friendly service & we wouldn't hesitate to recommend them.

  • Brigitte Boelen

    M Cars was great - Hassan was friendly and professional, he walked us through the entire experience and set up my road tax for me before I left. They also delivered my car free of charge to my home within 24 hours after the visit! I’m thrilled with my car and all the other cars looked to be in really good condition also. Would definitely recommend M Cars Surrey!

  • James Hjardy

    Very good ??

    The service was first class if I had a question it was answered with out hesitation, every thing was spot on. I was very happy and would recommend with out hesitation.

  • Anonymous

    Easy remote purchase with great service.

    Purchased a 2008 Mini from M Cars remotely. Hassan was really helpful, sent us photos of the car and talked us through more details, managed the purchase with us and arranged for delivery 4 days later. The car matches exactly what was described to us. We were taking a risk purchasing remotely but it went well, primarily due to Hassan and M Cars. Recommended.

  • Anonymous

    Friendly and helpful service, would definitely recommend.

    Friendly helpful service, they explained everything we needed to know prior to our purchase which made us happy to proceed with buying our car.

  • David Spizuoco

    Mores the pity there aren't more companies like M Cars. Great service and fully recommend. They go the extra mile sounds about right!

  • Anonymous


    Friendly, polite and extremely helpful. Let me peruse other cars, nothing was too much trouble.

  • Anonymous

    Excellent service!

    Excellent service. A bunch of professionals. Hassan was exceptionally helpful. Very professional, he made the whole process look very easy. I will definitely buy another car with them anytime, any day.

  • Ryan Perkins

    Amazing service and a great car

    Incredible service, very friendly and helpful from first contact. I’m over the moon with the car too. It was exactly as advertised. Highly recommend M Cars Surrey

  • Anonymous 11

    Amazing customer service

    Unbelievable service from this company. Very professional and helpful from sale to delivery nothing was too much would definitely recommend to family and friends thank you guys it was a pleasure buying from you.

  • Kirsten Edwards

    Excellent service

    Saleem and his colleagues were very helpful and informative throughout the transaction and we are very happy with the car.

  • Anonymous

    Really straight forward sale, went through all the details from history / MOT of car highlighting good and bad points (not many). Done a deal and away I was with the car.

  • Anonymous

    No hassle what so ever. Staff where very pleasant and helpful. Bought an 09 polo from these guys for a great price. Unfortunately the ABS light came on a few days after buying the car but I took it back to these guys and they fixed the ABS sensor for me, free of charge, which solve the problem. Very very happy. :)

  • Anonymous

    Pleasent Staff! No Nonsence. Honest amd opwn communications

    Highly Recommended, no pressure or hard selling technique. You are simply allowed to make your own decesion. Courteous, very professional young individuals!

  • Romani Shami

    Am honest straight to the point business with a passion to provide quality.

    Your professional attitude and your attention to detail and your ability to help the customer choose the right car by listening to their needs is a precious asset of yours. The quality of your customer service is demonstrated in your ability to speak the truth about the condition of the vehicles you are selling and so you are able to build trust and connect with your consumers. In the motor trade honesty is a valuable asset and more so when you are dealing with Second hand vehicles and your straight talking manner of speech demonstrates that quality very clearly. You literally go the extra mile in practically assisting your customers and I testify to being chauffeured on the day I purchased our car.

  • Anonymous

    Great Service.!

    Fantastic Service, recently brought a Jaguar from M cars, the service was great, fast & efficient and the vehicle came with a free three month warranty. Would highly recommend :)

  • Anonymous

    Would recommend

    Very helpful, polite and professional. I am very happy with my new car. Would highly recommend as a company

  • Lara Thwaites

    Excellent !

    I can not fault them. They were patient and helpful with nothing too much trouble while i looked at and test drove endless cars. The car i chose needed some work done to it, this was no problem but then the mechanic fell ill and was off. On his return he and the owner bent over backwards, working late into the evening to ensure that the work was done including some extra bits that we were not aware of. They were brilliant and i would highly recommend them. For their honestly, standard of work and quality of cars.

  • Peter Mardle

    Have bought 2 cars in 4 years from this company, cannot do enough for you. Would not hesitate to buy again in the future. Excellent 5 star service.

  • Anonymous

    Excellent service

    Excellent customer service

  • Anonymous

    We purchased a first car for our daughter and the whole process was smooth and trouble free. Great car, clear communication and efficient service. Thank you.

  • Alexander Quick

    Great car - nice people

    Really nice bunch, nice approach to car sales. Not at all pushy and couldn't really have done more for me. Merc was well priced and in great condition - very happy

  • Anonymous

    Friendly and helpful service.

    Everything was made easy and went smoothly. Thanks!

  • Anonymous


    Great experience, really friendly and no pushy sales

  • Rupert Ayton and Alex Ayton

    The customer service we received was excellent.

    We thought that Hassan of M Cars Surrey Ltd was very courteous and efficient and we were very pleased with the service we received.

  • Charlotte

    A good experience buying so far what seems a good value golf. Good customer service from hassan.

  • Anonymous

    Accurate car description

    Hussain was very helpful and patient he didn’t put us under any pressure to buy the car and gave us lots of time to discuss what we were going to do. The advert was accurate the car was as described. I am very pleased with the Mercedes I bought would recommend

  • Carly

    Really great to deal with very helpful and polite.

    Very good company would definitely recommend. Very helpful polite and honest. 5 star service

  • Sarra Legg-Galvin


    No pressure, very relaxed and an excellent buy.

  • John Chester

    Amazing service, exceeded all expectations and totally honest would highly recommend

  • Mike Twigge

    Great Service, Great Price. A Happy Customer

    The car viewing was excellent by video as I am not local to the area, All of my questions were answered. Any issues with the car were pointed out without me having to ask. A delivery driver was booked by M Cars to deliver the vehicle to my home address. 12 months MOT was provided and a 3 month warranty. The timing belt was changed at a very reasonable cost and the car fully serviced. One small item needed to be repaired and this was done before I was asked to pay for the vehicle. I am very pleased with the service received, Hassan handled the sale expertly and I would not hesitate to use his services again.

  • Anonymous

    Did everything well

    They did everything well

  • Anonymous

    Good service, friendly staff

    Bought a low mileage Vauxhall Astra recently. Great little car, in really good condition. M cars serviced it before purchase and put on new disks and pads. Only slight hitch was with the battery, but they refunded me the money for a new battery when I had to replace it a few days after I picked it up. All in all a great service with friendly, knowledgeable staff. Would definitely recommend.

  • Anonymous

    The personal touch

    Well organised, more than one member of staff dealt with my enquiries and they made me feel as if I was their only customer. Very good indeed.

  • Chris C

    2nd car purchase

    Recently purchased a 2nd car from this Company and again have found the car very good, will use them if possible with future cars, Thank you

  • Mary-Ann Durant

    Friendly, professional, no pressure

    I had a fantastic experience with M cars, a great family run business. Hassan was professional and friendly. No pressure and was very reasonable when negotiating. The whole sale went smoothly. I am so happy with my new car! Will definitely be recommending them to friends and family! Thank you so much!

  • Jim C

    Excellent service and a quick, easy deal!

    Good quality car, good communication and brilliant service.

  • Cheryl R

    Excellent service

    I really enjoyed buying a car from these guys. I was a woman alone and felt very comfortable with the whole process. They were very professional and I will recommend them to my friends. Lots of cars to choose from and great service

  • Sally B

    Great service

    So helpful. A great service , Nothing to much trouble. No hard sale would recommend them

  • Sharon H

    Very satisfied customer

    The salesmen are fantastic very polite and are very honest they are very efficient in all aspects of selling the cars excellent customer service

  • Louise B

    Excellent professional service

    M Cars is a very professional set up. We went looking for a first car for my daughter and M Cars were very helpful and knowledgeable about the cars we were looking at, insurance and previous MOT’s. They went out of their way to make sure we were a satisfied customer. We found the perfect car thanks to M Cars and they did a new MOT, and valeted the car for us to collect. They explained the warranty in detail and even did the tax for us so the car was ready to drive away. I would definitely recommend them. In fact we are going to go back to get a second car from them.

  • Vincent A

    An excellent job by M Cars

    It was an excellent experience. The salesperson was very warm and professional, he picked me up from the train station and dropped me off when I did the initial inspection. They gave me all the information I required and were generally thorough in their work. The service was indeed top notch and I got the car I wanted. I would recommend any day.

  • John C

    First class dealer

    Very good dealer and first class service Brought a merc car from them and there was no pushing sale and let me have a good look on my own Recommended to all drivers who is looking to change their car I definitely use them again

  • Siobhan B

    Amazing customer service

    Excellent customer service. Quick response to messages before buying the car. Car was serviced and clean. They were able to answer any questions we had about the car

  • Diane F

    Great selection of vehicles, fairly priced.

    Friendly professional service, second vehicle we have brought from M cars for a family member. Fairly priced vehicle in great condition inside and out. Replacement wiper blades ordered and fitted as promised prior to collecting car. Very happy with purchase and would definitely recommend to friends and family.

  • Richard P

    Good secondhand car dealer.

    I would buy from them again, I bought my car from them in October last year and have waited a while before writing my review. The car has been very reliable. There was a fault with one of the rear door handles that I didn't pick up on for a few weeks. When I called M Cars about it they got it sorted for me on the warranty. They have been really good to deal with throughout so I'm pleased to give them a good review.

  • Raouf T

    Car Purchase

    Really Amazing People at M Cars Surrey, Hassan the sales man was Great and present, help us throughout the purchase. Really cool Guy and the people in the office were very welcoming, Hassan I would like to thank you for all, and I hope to see you in the future..

  • Richard J

    Purchase of Toyota Prius

    I found the site to be a little out of the way but it turned out to be a well stock one .I was left to look at the vehicles I'd asked to see with no pressure .the young man knew all the answers to my questions which was very reassuring .M Cars were very professional and courteous .I would definitely recommend this company .

  • Anna H

    Great service

    Excellent customer service, car reasonably priced with extras that needed doing at no extra cost. 100% recommend

  • Anne B

    Vauxhaul Zafira purchase

    Delighted with the service from all at M cars, all items requested to be done prior to purchase were attended to and very reassured by the 3 month warranty provided free of charge.

  • Sebastian T

    Very good courteous service.

    Courteous service, pleasant doing business with, large selection of cars.

  • Ash H

    Superb Firm

    Very helpful, high professional team. Special thanks to Saleem for helping for first car for my son. The visit to pick up the car was quick and efficient.

  • Jeremy A

    Recent Car Purchase

    I found M Cars via AutoTrader and made an enquiry via the AutoTrader website. After a couple of messages we had a call to discuss the purchase. We very quickly agreed a deal without any fuss. I found these guys very professional and polite without the nonsense that you get with so many car dealers. I collected the car a week later, they even picked me from the train station. Superb customer service! Honest, Fair, Polite, Professional.

  • Chris J

    Highly recommended

    I bought a Ford Focus from Mcars and I was very impressed by them. Very polite, courteous and friendly, very relaxed, no pressure at all. I got a very good deal on part/ex and they did alot of mechanical work on the car at no extra cost to me. This a genuine review, very happy with my car and I would not hesitate to buy from them agai

  • Bogdanel R

    Best dealership and best Saab

    Very good experience Mr. Hassan absolutely amazing, very good service to my Saab Delivery for my Car was exactly in time Thank you Mr. Hassan

  • Louise F

    New car for the summer!

    Very friendly and helpful customer service from this dealer. Negotiated a fair price for my new convertible which I am picking up in a weeks time and it was a pleasure doing business. Car was as described in advertisement and I was given loads of time to check that it was the right one for me. Hoping that I won't need to use my 3 months free warranty but it is very nice to have that as standard. I will add a further review when I have driven the car long enough to ensure that everything is fine with it.

  • David M

    Genuine good service

    Friendly and very helpful with all dealings regarding the purchase of my car

  • Harold M

    M Cars, surrey

    I hope I don’t need any after sales service, but if I did I am confident it would be every bit as friendly and efficient as the sales service.

  • Emily W

    Good experience

    Good experience overall. Had some issues with the contact options on their website, but everything thereafter was handled very professionally. Car exactly as described and we’re very happy with our purchase.

  • Jonathan C

    Great customer service, quality cars

    Customer service was A1, from booking the viewing, answering any questions, the salesman was knowledgable about the car when I viewed it, and was happy for his team to sort out a few cosmetic issues before delivery. The car was delivered as agreed by a very nice driver who made sure I had all the service books etc and was happy. Warranty details provided by email once delivered. Would recommend to anyone who needs a quality car and wants good customer service too.

  • Alessandra V

    SLK 50th birthday treat

    Easy and well organized. This family run business is very efficient and staff is very accommodating.

  • Kirsty L

    Great experience!

    Bought my used car form here. They were very helpful and honest, showed me the car on a video viewing and made the buying process easy. Would definitely use them again but since the car I bought was in very good condition hopefully that won't be anytime soon!

  • David W

    Good price cars

    Very happy with my purchase today staff were very professional polite and friendly helpful and honest

  • John B

    A credit to the second hand car industry

    Contacted the dealer Monday morning regarding a car that same week Friday Lunch time the car was delivered to my address in Norfolk. the car was exactly as described to a T, M Cars couldn't of been more helpful, doing every thing they could to help, they couldn't of done any more than they did. A first class service and a fantastic car, i wouldn't hesitate in buying another or recommending M Cars (Thankyou}

  • Katie E

    Successful purchase of my first car.

    The man that helped me was very friendly and helpful in the purchase of my first car. There was no pressure applied, and answered all my questions and knew all about the car which was great. Would definitely recommend.

  • Hassan A

    Car buying made easy

    Made an appointment to view and test drive 2 cars. Cars were ready and waiting. The salesman was very professional and helpful. Everything went smoothly with no problems at all. Will definitely recommend this company.

  • Halle Mae V

    Outstanding customer service

    Outstanding customer service. Very professional and helpful when buying my first car. Nothing was ever too much trouble. Really recommend them

  • David P

    Lockdown Murano

    M Cars Surrey made the whole buying process a pleasurable experience, especially in lockdown. From my first contact, they were quick to respond, arranged a next day video viewing, and after agreeing a price, where able to arrange delivery. I was kept informed of progress all the way through and felt like a valued customer. I would definitely recommend to friends and use again without hesitation. An Excellent Service

  • Ryan W

    Mercedes c180

    Excellent service, car as described. Would recommend.

  • Tabitha D

    Great service, clear communication!

    This is a great place to buy a car - the staff were always on hand to answer my questions and to update me on the progress of the sale. Really clear communication and a very friendly, reliable trader. Thanks!

  • Richard A

    Vauxhall Corsa Purchase - Excellent Service

    You could not ask for a more efficient service than I received from M Cars Surrey. Highly professional, thorough and friendly! I was so happy and felt very valued as a customer. The car is in wonderful condition and driving beautifully. I would highly recommend them!

  • Jack G

    Very Good and Service was Excellent

    Very helpful and friendly, the purchase of my car was very smooth.

  • Caroline C

    Highly recommend

    We were buying a first car for our son. The whole experience dealing with M Cars Surrey was great. They were: * Informative - told us everything we needed to know about the car * Accommodating - got in early one day so that we could collect the car * Really helpful - the car was missing a second key and they went out of their way to get the second key organised for us at a time that suited us The car was in great condition, at a fair price. Would highly recommend

  • Will B

    Toyota Celica.

    Hassan was very helpful, professional and answered all my questions. I had a very thorough virtual tour of the car in which he highlighted even the smallest dent. Delivery was prompt and after sales excellent. You don’t get service like this anymore. Thoroughly recommend M cars Surrey. Thank you again Hassan and the team there.