By Danny H on 28 February 2019 | Purchase not verified

Absolutely disgusted. Called last Friday and booked a viewing of a Fiat Punto for the following morning at 11am. It was my birthday weekend and I rejigged plans to be able to attend. My friend drives me over on her day off and I arrive only to find other people looking at the car and to be told they've just sold it to them, literally a few minutes before I was due to arrive. Complete and utter waste of my time and clearly more bothered about getting the money in than looking after the customer. Any company with even the slightest amount of professionalism would have asked the other party to wait and see if I turned up first. Furious as I had my heart set on this car and my birthday was ruined. They didn't care but then that's because they're at heart just another no-moral car dealer who will walk all over anyone for a sale.

By J J on 27 January 2019 | Purchase not verified

Excellent customer service. Run by 3 friendly, helpful, knowledgeable guys who take their time to explain everything and help you get to know the car with no pushiness. Did everything we asked and more. Good cars at competitive prices. Would definitely use again but won't be changing this car any time soon!

By Chris B on 14 January 2019 | Purchase not verified

Just bought a car from M Cars. Good stock of vehicles so lots of choice. Description accurate and car in good condition. Helpful and very efficient service. Would recommend to others.

By Jackie B on 14 January 2019 | Purchase not verified

My dad phoned up at 10am asking about a Golf. He explained that we would be driving over 80 miles to reach M Cars so they promised to reserve the car until 2pm. When we arrived at 1:45 after a long drive they had sold the car. We were so disappointed after coming such a long way. Their word meant nothing. They then told us we should have made a deposit over the phone if we wanted it but no-one told us this prior. Gutted to have driven all that way for nothing.

By William L on 09 November 2018 | Purchase not verified

The guys at M Cars were very professional and attentive. They took the time to talk me through the car I was interested in, pointing out both good and bad points. At no point did I feel under any pressure to buy the car or to hurry up my inspection. They gave me time to thoroughly look over the car on my own. Unfortunately I realised that the car wasn't right for me but had it been I would have been full of confidence to make the purchase.

By James B on 05 November 2018 | Purchase not verified

Very friendly service. Wide range of vechiles with low mileage. Quick, easy, and informative sale. Slight discount on the car and they even helped tax it there and then. Professional service, would definitely recommend.

By Neil H on 15 October 2018 | Purchase not verified

I can highly recommend M Cars. My experience was excellent. I am delighted with the car, there was no pressure during the sale - I could examine the car for as long as I wanted. They carried out all the work they promised and even fixed a couple of things I hadn't spotted. They kept all their promises and also gave me a sensible price for my part exchange. I wouldn't hesitate to buy from them again.

By Kerry A on 26 August 2018 | Purchase not verified

Very good service received from M Cars Surrey - slight delay with the V5 but they phoned me with regular updates on progress. Three weeks after I bought the car the air conditioning stopped working, it needed a new condenser and I wasn’t having much luck with the warranty company. I phoned M Cars and much to my surprise they offered to replace the condenser and fix the problem free of charge - I live about 3 hours away so they arranged for me to pick up the condenser at my local Euro Car Parts and get it fitted locally. The money was transferred back to me the next day. Really impressed with this dealer and would recommend to anyone in the future

By Gerri C on 30 July 2018 | Purchase not verified

By far the WORST dealer I've ever encountered! Made an appointment to go view one of their cars. Offered a deposit and was told I didn't need to as we would be the 'first' to view the car and we had an appointment. On day of appointment, called to confirm and asked if they could collect us from the station to which they said yes. We traveled a long way and as we were approaching the dealership with only 15 mins of our journey left, he suddenly called to say that someone was there expressing an interest in 'our' car and that he was going to sell it to the other customer. I protested and explained that he couldn't do that, it was extremely unprofessional and that we had an appointment but he replied 'it's business, I need the money'. I told him to wait as we nearly there and that he should give us first refusal and that if we didn't want it then he could offer it to the other customer - either way, he would make a sale but he said no 'I've sold it now'.

By Donna C on 19 June 2018 | Purchase not verified

Found M Cars Surrey very friendly, approachable and extremely professional. They offered me a fair part-ex price and felt I got a fair deal all round. The whole experience was pleasurable and stress free and I would most definitely use them again and recommend them to people. They took the time to explain everything to me and nothing was a problem - great little outfit. Try them - you won't be disappointed!